CHOCOLATE OPULENCE

HANDMADE ALL NATURAL CHOCOLATES MADE IN LOS ANGELES

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Shipping & Returns

 

Welcome to the Chocolate Opulence’s website. The following are the terms and conditions for use and purchase of products from ChocolateOpulence.com. Your use of the Chocolate Opulence’s website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.

 

Orders are processed on weekdays from 11am to 7pm only. While we make every endeavor to process any order placed prior to 11am GMT on the same day, during busy seasonal periods, bank holidays and public holidays your order may not be dispatched for up to 72 hours after you place it.

 

 

 

CUSTOMER SERVICE:

 

At Chocolate Opulence’s we are committed to providing the highest levels of customer service and our online service is no exception:

 

 

 

ORDER CANCELLATION/RETURNS POLICY:

 

We want you to be 100% satisfied with the products you receive and the service we provide, so if there is any issues with your order, then please do not hesitate to contact a member of our online sales team on email: orders@chocolateopulence.com or telephone +1 (310) 395-1707 and we will be happy to rectify it as swiftly as possible.

 

If for any reason you are not completely satisfied with any of our products, simply return them to us within 7 days with an explanation and we will be happy to provide a replacement, exchange or refund.

 

 

 

ORDER PROCESSING:

 

We are committed to processing your orders as quickly as possible (and will notify you of any issues with your order as soon as possible once it has been placed) so that you are kept fully informed of how your order is progressing.

 

 

 

If for any reason the product you have purchased is temporarily out of stock, then one of our sales team will contact you by telephone or email. In this case you can either decide whether to substitute the product for another item in our range of equal or greater value, or you can choose whether to cancel your order.

 

 

 

ORDERS BEING SHIPPED TO WARM CLIMATES

 

In order to ensure the best possible outcome for orders being shipped to warmer climates (particularly during summer months), we kindly request that all customers provide an address where your chocolates can be safely delivered by the courier on their first delivery attempt (i.s. work address). We cannot take responsibility for melted or stolen chocolates in situations where customers have authorized couriers to leave parcels on doorsteps etc. Chocolate Opulence’s will naturally do its very best to ensure that shipments to warmer climates are appropriately packaged to avoid temperature damage, however chocolate by its very nature is prone to heat damage and so this needs to be considered by customers when placing orders for shipment to these regions.

 

 

 

ORDER TRACKING

 

Customers will be provided a tracking when this service is available.  Customers can track their packages by going to the couriers’ website. 

 

 

 

DELIVERIES

 

Deliveries occur on Monday to Friday only. There is no option currently for Saturday deliveries or timed deliveries, unless customers make request over the phone at least 2 days in advance at (310) 395-1707.  In order to help us deliver your package as quickly and efficiently as possible, please provide us with the recipient's telephone.

 

Please note that all orders shipped by standard post are at customer's own risk and we would always advise, whenever possible, that customers choose trackable postal or courier options.

 

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number or other contact details provided are incorrect. Please therefore be extremely careful and vigilant when entering delivery address details on our checkout page.

 

Chocolate Opulence does not accept any responsibility for delays in the receipt of orders due to unfavorable weather conditions, customs clearance, customs inspection or any other issue out of our control. Please note that delivery charges on our website do not include VAT or customs charges and recipients outside of the U.S.A. may be subject to taxes, duties or customs charges upon delivery.

 

Chocolate Opulence’s chocolates are not offered on a sale or return basis and all goods remain the property of Chocolate Opulence’s until all outstanding debts have been settled in full.

 

Chocolate Opulence’s reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.chocolateopulence.com website.

 

 

 

GENERAL

 

The Chocolate Opulence’s website and its contents together with any trade names used by Chocolate Opulence are protected by intellectual property rights and may not be used without written permission.

 

Chocolate Opulence’s Chocolates do not accept any responsibility for any external sites linked or connected to the Chocolate Opulence’s website and services contained therein.

 

www.chocolateopuelnce.com is provided in English only.